Refund policy
No Returns
For hygiene and safety reasons, we do not accept returns of any product, opened or unopened. Please don't mail items back to us — returned packages can't be accepted or refunded.
Damaged or Defective Products
If your order arrives damaged, leaking, broken, or defective, email us within 7 days of delivery with your order number and a photo of the issue. Once approved, we'll send a free replacement or issue a full refund to your original payment method. You do not need to return the item.
Incorrect Orders
If you received the wrong item, contact us within 7 days of delivery with a photo, and we'll send the correct product at no cost to you. You may keep the incorrect item.
Skin Sensitivity
Everyone's skin is unique, so we recommend a patch test before first use. If a reaction occurs, please stop using the product and notify your healthcare provider immediately. If you experience a skin reaction, email us within 7 days of delivery with your order number and a description of the reaction, and we'll issue a refund for that product. You do not need to return the item.
Not Eligible for Refund
- Change of mind or preference
- Products that aren't damaged, defective, incorrect, or linked to a skin reaction
- Products bought from unauthorized retailers or resellers
- Gift cards
- Issues reported more than 7 days after delivery
How to Request a Refund or Replacement
- Email beauvera.truebeauty@gmail.com with your order number and a description of the issue. For damaged, defective, or incorrect items, please include a photo.
- We'll reply within 2 business days with next steps.
Refund Timing
Approved refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take a few extra days to appear.
Questions?
We're here for you. Reach us at beauvera.truebeauty@gmail.com.